Welcome Package Up to $2,500 + 200 Spins
Across your first three deposits
Wagering
40× bonus amount
Max bet (bonus)
$5 per spin/round
Min deposit
$25 per qualifying deposit
Bonus validity
14 days per bonus
Madnix CasinoContacts

Contact Madnix Casino

If you need assistance with Madnix Casino, email our support team at support@madnixcasino.click. We aim to provide clear, helpful guidance for account questions and other matters relating to your gaming experience.

Madnix Casino operates under licences issued by the Curaçao Gaming Authority (OGL/2024/189/0118 and master licence 1668/JAZ) and the Autonomous Island of Anjouan Gaming Authority, Comoros (ALSI-202411076-FI2).

Welcome PackageUp to $2,500 + 200 Spins

  1. OperatorNext To You B.V.
  2. Established2019
  3. Game Library5,000+ titles from 60+ providers
  4. Withdrawal SpeedWithin 24 hrs; crypto 2-12 hrs

How to get in touch by email

To contact the support team, send your request to support@madnixcasino.click. Please use the email address linked to your account where possible, so your request can be reviewed more efficiently. Include enough information for the team to understand the issue and provide relevant assistance.

For faster support, include your account email or username, a short description of the issue, and screenshots if relevant. Do not send your password, full payment card details, authentication codes or other sensitive security information in an email. If more information is needed, the support team will advise you on the appropriate next step.

Requests are usually answered within 24 hours, although response times can vary depending on the nature and complexity of the enquiry. Sending one clear message with the relevant details can help avoid delays or repeated requests for information.

What support can help with

You can contact support about common questions or concerns, including:

  • Account access, profile details and account-related questions
  • Identity checks and verification requirements
  • Deposits, withdrawals and payment-related queries
  • Bonus terms, eligibility and general promotional questions
  • Technical problems, loading issues or unexpected errors
  • Responsible gambling requests, including help with account controls or taking a break from gambling

Please provide accurate information and explain what happened, including any relevant dates, transaction references or error messages. The support team can then review your enquiry and direct you to the appropriate information or process.