Responsible Gaming

Gamble responsibly

Gambling can be enjoyable when it remains within your personal limits. It also carries a real risk of financial loss and may affect your wellbeing, relationships, work and daily responsibilities. No betting strategy can guarantee a win, and previous results do not predict future outcomes. Every wager has an uncertain result, and losses should never be chased.

Before opening a game or placing a bet, decide how much time and money you can comfortably spend. Only use money that is available for entertainment after essential costs have been covered. Never use rent, mortgage payments, bills, food money, savings, borrowed money or credit intended for another purpose. If losing the amount would cause stress or difficulty, it is more than you should gamble.

• Set a budget for gambling and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Treat losses as the cost of entertainment rather than a debt to recover.
• Do not increase your stakes because you are trying to win back money.
• Avoid gambling when you are upset, tired, stressed, angry or under the influence of alcohol or other substances.
• Keep gambling separate from essential spending and household finances.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Do not gamble to escape personal problems or difficult emotions.
• Remember that gambling outcomes are based on chance and cannot be controlled through systems or beliefs.
• Talk openly with someone you trust if gambling is becoming difficult to manage.

Gambling services should only be used by adults who meet the applicable legal age requirements. If you are under the legal gambling age, do not create an account, use another person's account or ask someone else to place bets for you. Adults should also take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts or payment methods.

Use limits and account controls

Account controls can help you keep gambling within a planned budget. Where these features are available, consider using deposit limits, spending limits, loss limits, session reminders, time limits or cooling-off periods. Choose limits before you start playing, when your decisions are more likely to reflect your normal budget rather than the excitement of a game.

A limit is most useful when it is realistic and respected. Do not set an amount simply because it is the maximum available. Set a level that you can afford to lose without affecting essential living costs or your financial commitments. Review your settings regularly, particularly after a change in income, employment, household responsibilities or personal circumstances.

1. Decide your maximum gambling budget for the day, week or month.
2. Choose the relevant limit in your account or contact the operator through the available support channel if you need assistance understanding an account control.
3. Keep the limit active and do not attempt to work around it by using another account or payment method.
4. Use a short break if you feel frustrated, excited or tempted to continue beyond your plan.
5. Consider a longer cooling-off period or account closure if a short break is not enough.
6. Ask a trusted person to help you stay accountable to the limits you have chosen.

If you believe you have lost control, stopping access is an important step. You may request account restrictions, a cooling-off period or self-exclusion where those options are available. Self-exclusion is intended to prevent or restrict access for a selected period. It should be taken seriously and should not be bypassed by opening a new account, using another person's details or asking someone else to gamble on your behalf.

You can also reduce opportunities to gamble by removing saved payment details, avoiding gambling-related advertising and notifications, installing blocking software, and asking your bank or financial provider whether gambling transaction controls are available. These measures may work best when combined with practical support from a counsellor, financial counsellor or trusted person.

Recognise when gambling may be a problem

Problem gambling can develop gradually. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it takes more time, attention or money than you intended, or when it causes worry, secrecy or conflict. You do not need to wait until a serious financial loss has occurred before asking for help.

Possible warning signs

• You gamble for longer than planned or find it difficult to stop once you begin.
• You increase the amount or frequency of gambling to achieve the same excitement.
• You repeatedly try to win back losses by placing further bets.
• You feel restless, irritable or uncomfortable when you try to reduce or stop gambling.
• You think about gambling frequently during work, study, family time or other activities.
• You hide gambling, losses, transactions or account activity from people close to you.
• You miss work, study, appointments, sleep or social commitments because of gambling.
• You argue with family or friends about gambling or become distant from them.
• You use money set aside for bills, food, savings or other important needs.
• You borrow money, use credit, sell items or seek financial help to continue gambling.
• You feel guilt, shame, anxiety, low mood or hopelessness after gambling.
• You keep gambling even though it is affecting your finances, health, relationships or responsibilities.

A single warning sign can be a reason to pause and review your habits. Several signs together may indicate that independent support would be helpful. Avoid judging yourself or trying to manage the problem through willpower alone. Gambling-related harm can affect people of any age, background or income, and seeking support early can make it easier to regain control.

Questions to ask yourself

• Have I gambled more money or time than I planned?
• Have I tried to reduce or stop and found it difficult?
• Have I chased losses or increased my stakes after losing?
• Has gambling affected my bills, savings, work, study or relationships?
• Have I felt the need to hide my gambling from someone close to me?
• Would I be concerned if a friend or family member gambled in the same way?

Getting support in Australia

If gambling is causing concern, speak with a qualified gambling counsellor or another health professional. Gambling Help Online and state and territory gambling support services provide information, counselling and practical assistance for people affected by gambling. Support may be available online, by telephone or in person, depending on the service and your location. You can seek help for yourself or ask how to support a family member, partner or friend.

A general practitioner, psychologist, counsellor or financial counsellor may also help you address the effects of gambling. Financial counselling can assist with budgeting, debts and protecting essential income. Mental health support can help with stress, anxiety, depression, relationship difficulties and other issues that may be connected with gambling.

You do not have to disclose more than you feel ready to share. A useful first step may be telling one trusted person that gambling has become difficult to manage. Ask them to help you review your finances, remove access to gambling funds, attend an appointment or stay with you while you request a break or self-exclusion.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, stop gambling and seek urgent help from emergency services or a crisis support service in your area. Your immediate safety is more important than any account, payment or gambling concern.

Support for family and friends

Gambling harm can affect people who do not gamble themselves. You may notice financial pressure, secrecy, broken promises, conflict or changes in someone's mood. Choose a calm time to raise your concerns, describe the behaviour you have observed and avoid accusations. Encourage the person to seek professional help, while also getting support for yourself.

Protecting household finances is important. Consider separating essential funds, reviewing shared access to accounts, setting a household budget and seeking independent financial advice. Do not lend money to cover gambling losses or agree to secrecy if doing so would place you or someone else at risk. Support does not require you to accept harmful behaviour or take responsibility for another person's gambling.

Our approach to safer gambling

Madnix Casino provides responsible gaming information so players can make informed decisions. Account activity, age and identity information may be reviewed in accordance with applicable requirements and the operator's policies. If concerns arise about account use or gambling behaviour, additional checks, restrictions or other action may apply where permitted or required.

Responsible gambling tools are not a substitute for personal judgement or professional support. Technical controls can help reduce access, but they cannot remove every risk. Do not attempt to bypass a limit, restriction or self-exclusion. If you have requested a restriction and believe you can still access gambling, stop using the account and raise the issue through the available support channel.

Keep your account secure by using your own details, protecting your login information and never allowing another person to gamble through your account. Do not create multiple accounts to avoid a restriction or encourage another person to create an account for you. If you think someone else has accessed your account, stop using it and seek assistance through the available account support process.

Our responsible gaming information is general in nature and does not replace legal, financial, medical or psychological advice. Gambling laws and support options can differ between Australian states and territories. Make sure you understand the rules that apply to you and use independent advice whenever gambling is affecting your health, finances, relationships or ability to meet your responsibilities.

• Pause whenever gambling stops feeling like entertainment.
• Use available limits, cooling-off periods or self-exclusion options.
• Do not chase losses or gamble with essential money.
• Talk to someone you trust as soon as you feel concerned.
• Seek independent gambling, financial or health support early.
• Do not bypass account restrictions or use another person's account.