Privacy Policy

Information we may collect

When a player uses Madnix Casino, information may be collected directly from the player, generated through use of the website, or received from service providers involved in account, payment, verification and security processes. The information collected depends on the services used, the account activity involved and the checks that may be required.

Account and contact details

This may include information used to create and manage an account, such as a player name, date of birth, residential or contact details, login information and account preferences. It may also include records of communications with customer support, requests made by a player and information needed to respond to questions or resolve an account issue.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may handle verification information and documents provided by a player. This can include information shown on identity documents, proof of address or other material requested for verification. Verification information may also be used for security, anti-fraud and responsible operation checks.

Payment and transaction records

We may keep records connected with deposits, withdrawals, gaming activity and other account transactions. Depending on the payment method, this may include transaction references, payment status, account balances and limited payment details. Full payment card or banking information may be handled by the relevant payment provider rather than stored directly by the casino website.

Technical, device and usage information

When the website is used, technical information may be recorded, including an internet protocol address, browser type, operating system, device information, language settings, approximate location information, pages viewed, session activity and website performance data. We may also record information about how players interact with the website, subject to available settings and applicable requirements.

How information is used

Personal information is used to provide and administer the casino website and its features. It helps us create and maintain accounts, process requests, communicate with players, support account access and keep relevant records. Information is handled for purposes connected with the relationship between a player and the website, including the following:

• Opening, maintaining and securing a player account.
• Confirming identity, age, account ownership and other eligibility information.
• Processing deposits, withdrawals and other account transactions.
• Monitoring activity for fraud prevention, money laundering prevention, account security and misuse detection.
• Providing customer support, investigating complaints and answering player questions.
• Operating, maintaining, testing and improving the website, its systems and user experience.
• Sending service messages about an account, transactions, security, important changes or requested support.
• Sending promotional communications where a player has provided consent or where communication is otherwise permitted.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping requirements.
• Protecting the rights, property, systems and users of Madnix Casino.

Where information is used for security or compliance checks, automated tools or manual review may be involved. These checks can help identify unusual activity, protect accounts and support responsible operation. If a player has a question about a decision affecting an account, they may contact support so the matter can be reviewed through the available process.

When information may be shared

Personal information may be shared with carefully selected service providers where this is needed to operate the website or provide a requested service. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics or website security. They should handle information only for relevant services and according to appropriate confidentiality and security arrangements.

Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a valid request from an authorised body, investigate suspected fraud or unlawful conduct, protect a player or another person, enforce applicable terms, or protect the website and its systems. We do not intend to disclose personal information for unrelated purposes without an appropriate basis.

Security, storage and retention

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Security measures may include access controls, authentication processes, monitoring, system protections and secure handling procedures. Access to information is limited to people and service providers who need it for an appropriate business, support, security or legal purpose.

No online service can guarantee that information will always remain completely secure. Players should use a strong, unique password, keep login details confidential, sign out on shared devices and contact support promptly if they suspect unauthorised access or unusual account activity. We may ask for information to confirm account ownership before discussing account details or making certain changes.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed or a deletion request is made. The length of time may depend on the type of record and the reason it must be retained.

After the applicable retention period ends, information may be securely deleted, destroyed or anonymised. Information that has been anonymised so that it can no longer reasonably identify a player may be used for reporting, analysis, security or service improvement.

Cookies and similar technologies

Madnix Casino may use cookies and similar technologies to help the website work, remember preferences, keep sessions secure, understand website performance and improve the online experience. Some cookies are necessary for core functions, including account access, security and navigation. Other technologies may help us understand how the website is used or support communications and service improvement.

Cookies may be placed by the website or by service providers working on relevant website functions. The information collected may include an online identifier, device details, browsing activity, preferences and session information. Cookie information may be combined with other technical information for security, functionality, performance or analysis purposes.

Players can manage or restrict cookies through their browser settings. A browser may allow cookies to be blocked, deleted or limited. If certain cookies are disabled, some website features may not work properly, and account or security functions may be affected. Browser controls differ, so players should check the settings and help information for the browser they use.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights can be subject to reasonable exceptions, identity checks, technical limits, legal obligations and the need to protect other people or the security of the service.

• Access personal information held about you and receive an explanation of how it is being used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where there is no continuing legal, security, contractual or legitimate reason to keep it.
• Withdraw consent to marketing communications at any time.
• Ask for clarification about the handling of personal information or raise a privacy concern.

To exercise a data right or make a privacy request, contact support@madnixcasino.click. Please describe the request clearly and provide enough information for the relevant account or records to be located. We may need to verify the identity of the requester before providing information or changing account details. This helps prevent personal information from being disclosed to an unauthorised person.

A request to withdraw consent to marketing will not usually affect service messages that are necessary for an account, transaction, security matter or important website update. Promotional messages may also include an unsubscribe option where available. If marketing preferences are changed, it may take a reasonable time for all systems and communications to reflect the request.

A deletion request may not result in immediate or complete removal where information must be kept for a period required by law, needed to prevent fraud, required to resolve a dispute, necessary to protect the website or another person, or held in secure backup systems. Where information cannot be deleted, access or use may be restricted where reasonably possible.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will apply from the date it is made available. Players should review this page periodically, particularly before continuing to use the website after a material update.